The Northeast Regional Library System includes12 branches Alcorn, Prentiss, Tippah, and Tishomingo Counties.

The Regional Operations Manager serves as the primary operational leader for branch library services throughout the Northeast Regional Library System. The position provides leadership, supervision, training, and support to branch managers and staff to ensure consistent, high-quality library service across all locations.

In addition to branch operations, the Regional Operations Manager oversees the library system’s social media presence and serves as the Project Manager for E-Rate and other assigned technology initiatives. The position works closely with the Regional Library Director to implement strategic goals, monitor operational effectiveness, support technology improvements, and strengthen community engagement throughout the region.

Extensive travel between branch locations is required.

• Assist the Regional Library Director in the administration and operation of all branch libraries.
• Provide direct supervision, coaching, and support to Branch Managers and Assistant Branch Managers.
• Monitor branch operations for compliance with library policies, procedures, and service standards.
• Conduct regular branch visits to evaluate services, facilities, staffing, and community needs.
• Recommend and implement operational improvements.
• Assist in developing and implementing strategic plans and organizational goals.
• Serve as acting administrator in the Director’s absence when designated.

• Recruit, interview, train, and mentor branch personnel.
• Assist with employee evaluations and professional development plans.
• Address personnel concerns and operational issues.
• Coordinate branch staff training and continuing education opportunities.
• Promote a culture of accountability, teamwork, innovation, and customer service.

• Oversee daily operations at all branch locations.
• Assist branch managers with scheduling and staffing coverage.
• Monitor circulation, programming, and service statistics.
• Ensure compliance with safety regulations and library policies.
• Coordinate facility improvement recommendations and maintenance requests.
• Assist with emergency preparedness and disaster response planning.

• Support branch programming and outreach initiatives.
• Foster partnerships with schools, community organizations, government agencies, and civic groups.
• Ensure equitable access to library resources throughout the service area.
• Represent the library system at community events and professional meetings.

• Develop and implement a coordinated social media strategy for the Northeast Regional Library System.
• Manage official library system social media accounts, including Facebook, Instagram, and other approved platforms.
• Create and schedule content promoting library programs, services, collections, technology resources, and special events.
• Collaborate with branch managers to gather local content and success stories.
• Monitor engagement metrics and prepare periodic reports on social media performance.
• Ensure all social media communications comply with library policies, branding standards, and public records requirements.
• Coordinate responses to patron inquiries received through social media channels.
• Train branch staff on approved social media practices and content submissions.

• Serve as the Library System’s E-Rate Project Manager and primary point of contact for E-Rate-related activities.
• Coordinate annual E-Rate application processes in compliance with Universal Service Administrative Company (USAC) requirements.
• Maintain E-Rate documentation, procurement records, contracts, and audit files.
• Work with technology staff, consultants, vendors, and service providers to identify eligible projects and funding opportunities.
• Develop project timelines and ensure completion of E-Rate milestones and deadlines.
• Monitor funded projects to ensure compliance with E-Rate regulations and reporting requirements.
• Assist with technology planning and broadband infrastructure initiatives.
• Prepare E-Rate reports and updates for the Director and Board of Trustees.
• Coordinate site visits, equipment deployments, and project implementation activities associated with E-Rate funding.

• Assist branches in utilizing technology resources effectively.
• Coordinate with technology staff regarding hardware, software, networking, and public computing issues.
• Support implementation of new technology initiatives and system-wide technology projects.
• Maintain working knowledge of the Integrated Library System (ILS), digital resources, and emerging library technologies.

• Assist with identifying operational and budgetary needs.
• Monitor branch expenditures and resource utilization.
• Recommend effective allocation of staffing, equipment, and materials.
• Assist with grants, special projects, and technology funding opportunities.

• Prepare reports and recommendations for the Director and Board.
• Maintain effective communication between administration and branch staff.
• Attend required meetings, workshops, conferences, and training opportunities.
• Provide regular updates regarding branch operations, social media analytics, and E-Rate project status.

• Perform additional duties as assigned by the Regional Library Director or Board of Trustees.
• Maintain confidentiality of personnel, patron, and organizational information.
• Support the principles of intellectual freedom, equitable access, and excellent public service.

This job description describes the general nature and scope of work performed and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties may be modified as organizational needs evolve.

Education

• A degree from an accredited college or university is required.

Preferred:

• Experience in marketing, public relations, and project management

Experience

• Minimum three years of progressively responsible public library experience.
• Minimum three years of supervisory or management experience.
• Experience managing multiple locations or departments preferred.
• Experience with project management, technology initiatives, grant management, or E-Rate administration preferred.
• Experience managing organizational social media accounts preferred.

Licenses

• Valid Mississippi Driver’s License.
• Ability to travel regularly throughout the library system.

Knowledge Of

• Public library operations and best practices.
• Personnel supervision and leadership.
• Social media content management and engagement strategies.
• E-Rate regulations and technology funding programs.
• Budget administration and project management principles.
• Integrated Library Systems and library technologies.
• Mississippi public library standards and regulations.

Ability To

• Lead and motivate teams across multiple locations.
• Manage multiple projects and deadlines simultaneously.
• Develop engaging public communications and marketing content.
• Coordinate complex technology and infrastructure projects.
• Analyze operational data and recommend improvements.
• Establish and maintain effective working relationships with staff, vendors, government agencies, and community partners.

• Frequent travel between branch locations.
• Ability to lift and carry materials weighing up to 30 pounds.
• Ability to operate computers and standard office equipment.
• Ability to attend evening and weekend meetings or events as required.

Work is performed in library, office, and community settings. Frequent travel throughout the service area is required. Evening and weekend work may occasionally be necessary for meetings, programs, technology project implementation, training, or community events.

• Competitive salary commensurate with education and experience
• Paid annual leave and medical leave
• State holidays
• Participation in the Mississippi Public Employees’ Retirement System (PERS)
• Health insurance benefits
• Optional life insurance and deferred compensation programs
• Professional development and training opportunities